Shipping takes place within 3-5 business days. If there is a problem with the shipment of the product, we will notify you via the email address you entered when ordering.
Refund policy
Return and Refund Policy
Returns
You have 15 days after receiving your order to request a return.
To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. Please include your receipt or other proof of purchase.
To request a return, email help@neatvibehome.com with your order number and the item you would like to return. Returns must be arranged by email before an item is sent back. If your return is approved, we’ll provide the return address and shipping instructions by email. Our business address is not a return address. Please do not send an item back without prior approval.
Return Shipping Costs
If an item is defective, damaged, or incorrect, NeatVibe Home will cover the return shipping cost. Please contact us before sending the item back so we can arrange the return.
For an eligible return due to a change of mind, the customer is responsible for the return shipping cost. We’ll explain the applicable return-shipping arrangements when we approve your request.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged or defective, or you received the wrong item, email help@neatvibehome.com as soon as possible. Include your order number and, if available, photos of the issue so we can review it and help make it right.
Items That Cannot Be Returned
Gift cards, personalized or custom-made items, and sale items cannot be returned unless required by applicable law. If you are unsure whether your item is eligible for a return, contact us before sending it back.
Exchanges
To exchange an eligible item, request a return first. Once your return is approved, you can place a separate order for the item you want.
Refunds
We’ll let you know when we’ve received and inspected your return and whether your refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it.
If more than 15 business days have passed since we approved your refund, email help@neatvibehome.com.