Shipping takes place within 3-5 business days. If there is a problem with the shipment of the product, we will notify you via the email address you entered when ordering.
Shipping policy
Shipping Policy
Shipping Destinations
NeatVibe Home ships to addresses in the contiguous United States (the 48 adjoining states). We do not currently ship to Alaska, Hawaii, U.S. territories, or international destinations.
Order Processing
Orders are generally processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays begin processing on the next business day. Processing time is separate from delivery time.
Shipping Rates
Economy Shipping: $4.99
Standard Shipping: $6.99
Economy Shipping is free on orders of $49.00 or more. Available shipping options and the final shipping charge for your order are shown at checkout. Delivery times may vary by destination and carrier availability.
Order Tracking
When your order ships, we’ll send a shipping confirmation email with tracking information. Tracking updates are provided by the carrier.
Lost or Delayed Packages
If your package is significantly delayed or appears to be lost, email help@neatvibehome.com with your order number. We’ll review the tracking information and work with the carrier to help resolve the issue.
Shipping Address
Please check that your shipping address is complete and accurate before placing your order. If you notice an error, contact us at help@neatvibehome.com as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.
Returns
NeatVibe Home covers return shipping for a defective, damaged, or incorrect item. For an eligible return due to a change of mind, the customer is responsible for return shipping. Please arrange a return by email and wait for instructions before sending an item back. See our Return and Refund Policy for details.
Contact
For shipping questions, email help@neatvibehome.com.